Alexis Arroyo

259 Lake Street, Newark, NJ   07104   *   (862) 763-2192 *  ArroyoAlexis@yahoo.com

 

Objective

A Telecommunications/Construction Technician

(I.B.E.W)

 

Summary of Qualifications

·    Telecommunications Technician with 10 years of work experience including six years at Verizon’s outside plant environment.

·    Technical expertise:  installation, troubleshooting and maintenance of all types of telecommunications technology – FIOS, Microsoft applications, Wi-Fi, Broadband, LAN router 

·    Customer service expertise: listen, understand and resolve complex customer issues.

·    Accustomed to physical work using industrial tools and equipment as well as working aloft and in underground environments in all types of weather conditions.

·    Strong interpersonal skills with ability to build productive rapport.

·    Proficient working independently and in a team environment

·    Strong construction/ carpentry skills/ low voltage electrical wiring installation

·    Proven ability to analyze, troubleshoot, and resolve complex technical issues.

·    Patch panels, cat5/6, coax cables, punch down blocks and networking equipment.

 

Work History

Verizon Communications, Inc., Irvington, NJ                                                                   2006 – 2012

Facilities Technician – Installation & Maintenance

·         Install, maintain and repair Fiber Optic, Cat5e, Cat6, Copper six pair wiring and telecommunications equipment for residential and business customers in northern NJ communities.

·         Broadband, and entertainment applications -- TV, Internet, and telephone.

·         Test, locate and repair defects in wires (drop wire, ground wire, terminating devices, inside wire, patch panels, network interface) and cables, (coax,cat5,cat6 and fiber wiring) using electrical testing apparatus.

·         Perform in various environments (roofs, backyards, attics, basements, crawl spaces, etc) and in all weather conditions.

·         Comply with OSHA safety standards.

·         Residential construction methods and safety. 

Verizon Training/Certifications:

·    Installation, Repair, Meter Principles, Fault Locating.  Fiber Optics and Copper Splicing.

·    Pole Climbing, Aerial Lifts & Platforms, Bucket Truck, Buried Plant, Manholes, CEVs.

·    Electrical Safety, Environmental Awareness, Hazardous Material, Gases.

·    Tower Climbing Certified thru ARETE DEVELOPMENT Fairfield, NJ

Work history

United States Postal Service, Montclair, NJ                                                                                    2000 – 2005

Postal Clerk - Effectively cased and routed first and second class mail within rural routes.

                             Safe and effective delivery of mail and priority packages to residential customers.

 

Education

·         Diploma in Electronic Systems - Lincoln Technical Institute, Union, NJ.  2006.

·         Essex County College, Newark, NJ 

·         University of Phoenix – Online, pursuing Networking IT Degree